FAQ

HOW DO I KNOW MY PAYMENT IS SECURE?

Our system uses real-time industry standard secure technology to thwart any attacks. We’ve invested much effort to ensure that our systems are virtually impenetrable. We do not store payment information on our servers. Once a credit card has been authorized or disapproved by our processor, we discard the credit card information. The connection between your computer and our systems for the purpose of filling our forms (such your name, address, and payment at checkout) is always encrypted through industrial-strength SSL algorithms. When you enter secure portions of our site, you’ll see the http:// turn into https:// in the URL. Depending on your browser, you may see other enhanced security markings (such as a golden lock in Firefox and IE).

WHEN WILL I BE CHARGED?

Once you place your order, a hold will be placed on your credit card for the order total. The charge does not go through and withdraw the funds until we confirm your order. 
If we issue you a refund, the funds will appear on your statement within 5-7 business days.

IS MY DRESS AVAILABLE?

Many of our dresses are in stock and available for immediate shipment. To find out the exact availability of a particular dress, just select the size and color you would like to order and the availability will appear. The availability on the site is almost always accurate, but in rare cases if there are any issues we will contact you immediately. If you are having trouble finding a dress that will get to you in time for your date please contact us and we’ll help you to find a perfect option.

HOW CAN I CHOOSE THE RIGHT SIZE?

We have provided the official size charts from each designers we work with under each product. It is always best and strongly recommended that you choose a larger size if you are in between sizes. Please use the measurement guide below to take accurate measurements.

WHERE CAN I FIND THE SIZE CHART?

Size charts vary for individual products and can be found by clicking “What size am I?” next to the size selection drop down menu on the product page.

IS IT POSSIBLE TO MAKE CHANGES TO MY ORDER?

We can help you make changes to your order after placing your order. Please use the contact us form to send us your request on any changes you need to your order.  Once your item is shipped it will not be possible to make any changes!

WHAT IF MY BILLING AND SHIPPING ADDRESSES ARE DIFFERENT?

If you have entered a billing address that does not match your credit card or a different than your shipping address, your order will go through our fraud prevention department and this will cause a delay with your order being processed.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

We are not currently experiencing any shipping delays on in-stock styles due to coronavirus (COVID-19).
If your dress is in stock, it will ship out within 1 business day and will arrive to you in accordance with your chosen shipping method. If your dress is not in stock, please consider the ship date provided when choosing your size/color combination on the product page plus the shipping time of your chosen shipping method.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, Discover, American Express, Money Order, and PayPal. You can pay via checking account using PayPal. 

WHERE CAN I FIND THE SIZE CHART?

Size charts vary for individual products and can be found by clicking “What size am I?” next to the size selection drop down menu on the product page.

WHERE CAN I FIND THE SIZE CHART?

Size charts vary for individual products and can be found by clicking “What size am I?” next to the size selection drop down menu on the product page.

WHAT IS YOUR RETURN POLICY?

Return Policy

We only do exchange for sizing for the same exact dress for a larger or a smaller size. Buyer is responsible to ship the dress back and provide tracking information for the return shipment.  We will charge an exchange shipping fee based on the buyer’s requested shipping method for Domestic and International shipments. Return Shipping fee can be calculated using the Shipping Calculator located on every product page.

X
× How can I help you?
Shopping cart close